SMS Messaging Privacy Policy
Joshua Jacobson MD Inc, dba Jacobson Plastic Surgery
Effective Date: 12/5/2024
Introduction
At Jacobson Plastic Surgery, your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms outlined below, which are in compliance with the latest 2024 regulations under the Telephone Consumer Protection Act (TCPA) and the Campaign Registry guidelines.
- Information We Collect
When you opt-in to receive SMS messages from us, we collect the following information:
- Phone Number: The mobile number provided during the opt-in process.
- Message Interaction Data: Includes information such as delivery status, response data, and message engagement rates.
- Consent Data: We maintain records of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).
- How We Use Your Information
We use your information to:
- Send text messages based on the preferences you indicated when opting in, such as promotional offers, updates, or alerts.
- Ensure compliance with federal regulations, including the TCPA.
- Monitor and improve our SMS services by tracking engagement metrics.
Your information will only be used for the purpose specified at the time of opt-in and will not be used to send unrelated messages.
- One-to-One Consent Requirement
In line with FCC regulations (March 2024), your SMS opt-in applies to communications from Jacobson Plastic Surgery only. Your consent to receive SMS messages is specific to our company and does not extend to third-party businesses or affiliates.
- SMS Terms and Conditions
Message Frequency and Data Rates
You might receive approximately 5-10 messages per day regarding your request; this may vary. You will receive no more than 50 messages per week. Please note that message and data rates may apply depending on your mobile carrier and plan. We encourage you to review your carrier’s terms for more details on messaging fees.
- Opt-Out Instructions
You can opt out of our SMS service at any time by replying with “STOP” to any message you receive from us. Once you opt out, you will immediately cease receiving further messages unless you opt back in. For help, you can reply with “HELP” or contact us directly at contact@drjacobson.com or 424-465-3800.
Sample responses to keywords
| Keyword | Response |
| Start |
Thank you for opting into SMS messages from Joshua Jacobson MD Inc. To opt-out at any time, reply STOP. Msg & data rates may apply. Message frequency varies. |
| Opt-In |
Thank you for opting into SMS messages from Joshua Jacobson MD Inc. To opt-out at any time, reply STOP. Msg & data rates may apply. Message frequency varies. |
| Stop | Thank you for opting-out of SMS messages from Joshua Jacobson MD Inc. To opt back in at any time reply START or Opt-In |
| Opt-out | Thank you for opting-out of SMS messages from Joshua Jacobson MD Inc. To opt back in at any time reply START or Opt-In |
| Help | Thank you for contacting Joshua Jacobson MD Inc. We will be in touch with you soon to help. For immediate assistance you can call us at 424-465-3800. |
- Data Sharing and Disclosure
SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.
In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to register your number with the National DNC Registry. If you are on the DNC Registry, we will not send you promotional SMS messages unless you have provided express consent to do so.
- Security of Your Information
We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.
- Record-Keeping and Proof of Consent
As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins and opt-outs, including timestamps and the method of consent. These records are kept securely and may be used to demonstrate compliance with regulatory requirements if needed.
- Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via SMS or on our website. Continued use of our SMS service after any changes indicates your acceptance of the revised policy. Please check back periodically to stay informed of any updates.
- Types of SMS communications:
Once you have consented to receive SMS, we will send messages about appointments, promotional offers, updates, alerts and/or instructions that you have requested by SMS. Here is a sample of messages that you might receive from us.
Examples of Messages:
- Good Afternoon Mrs. X, This is Joshua Jacobson MD Inc. I am Dr. Jacobson’s patient coordinator. I saw that you put in an inquiry for a consultation with Dr. Jacobson. Is that correct? You can check out our website https://www.drjacobson.com/ or text us at 424-465-3800. Msg & data rates may apply. Reply STOP to Opt-Out from Joshua Jacobson MD Inc.
- Hi Ms. Y. This is Joshua Jacobson MD Inc. How is your healing so far? Do you have any issues? Reply STOP to Opt-Out from Joshua Jacobson MD Inc.
- Hi Ms. Z. This is Joshua Jacobson MD Inc. I want to confirm your appointment for tomorrow at 10 am. Reply STOP to Opt-Out from Joshua Jacobson MD Inc.
- Contact Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:
- Email: Contact@DrJacobson.com
- Phone: 424-465-3800
- Address: 433 N. Camden Drive, #770, Beverly Hills, CA, 90210
Links:
- Terms and Conditions: https://www.drjacobson.com/terms-of-use/
- Privacy Policy: https://www.drjacobson.com/privacy-policy/
- National Do Not Call Registry: https://www.donotcall.gov/